MyDocVault Support
For help, email:
Protect your privacy: Do not email document files, full names, addresses, account numbers, medical information, passwords, API keys, or unredacted screenshots unless support specifically explains a safe and necessary method.
Information that helps
- MyDocVault version and build number
- Device model and operating-system version
- Whether the issue occurs on Mac, iPhone, or iPad
- Whether the library is local-only or cross-device sync is enabled
- The action performed and exact error message
- A redacted screenshot, if it contains no sensitive information
Safe diagnostics
MyDocVault can prepare a diagnostic report from Settings. Preview it before sharing. The report is designed to exclude API keys, OCR text, controlled-field values, and document contents; document names can be masked.
Common checks
Cross-device sync
- Confirm every device uses the intended Apple Account.
- Confirm iCloud Drive and Cross-Device Sync are enabled.
- On mobile, confirm the shared iCloud Documents/MyDocs location is connected.
- Press Sync or allow automatic sync to complete before comparing counts.
Apple Intelligence
- Open MyDocVault’s AI Help to see the detected device model and current availability reason.
- On compatible devices, verify Apple Intelligence is enabled and its model has finished preparing.
- On unsupported hardware, MyDocVault continues with Vision OCR, controlled learning, and its Natural Language/Core ML fallback.
Share Extension
- Open the Share sheet from Mail or Files.
- If MyDocVault is not shown, select More/Edit and enable it.
- Launch MyDocVault after sharing so the attachment can be imported and classified.
Privacy and legal
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